医院竞争的侧翼:膳食营养与食堂质量管理!
“ 在医院竞争过程中,这个点也许是您想不到但是最有力的!”
民以食为天!
公立医院绩效考核的深入不仅仅在于指标的提出,而是给出了医院间竞争的各条战线,在患者满意度方面医院作为服务的主体,在各个方面都开始绞尽脑汁仔细琢磨,实际上在任何一个国家民以食为天都是重点,特别是在医院营养与膳食科还会在未来越来越深入的参与到临床治疗的一线,所以今天我们就从这个方面和大家勾兑勾兑!
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为什么ISO22000在医院眼中越来越重要?
这里为大家奉上香港港安医院管理层在ISO22000认证证书获得后的感言供大家参考:Public expectation of the quality of service in the private healthcare sector is increasing. Hospitals must meet not only rising expectations of clinical efficacy and safety, but also food safety. To address this concern, Hong Kong Adventist Hospital (“HKAH”) has become the first private hospital in Hong Kong to obtainan ISO 22000 certification for food safety management systems. Hospital management has always maintained patient safety as a top priority, and as ahospital to strive to provide the best level of care available. (民众对医院服务质量的期待会随着社会发展持续提升。医院必须要满足民众对于临床运营效率及安全性逐步增长的期望,这里食品安全至关重要!为了满足这一要求,HKAH香港港安医院HKAH成为了香港第一个获得ISO22000认证的医院,重塑了医院的食品安全管理体系。港安医院永远将患者安全摆在首位,同时希望任何来到医院的民众都可以获得顶级的医疗服务。)
香港港安医院
除了香港的医院,来自非洲肯尼亚的内罗毕医院也同样在食品安全上考虑良多,At the heart of these, is continual improvement which has seen the Hospital achieve and maintain; for the past more than 12 years, ISO Certification in Quality Management System – ISO 9001:2015, Environmental Management System – ISO 14001:2015 and Food Safety Management System – ISO22000:2005. In a special mention, the Nairobi Hospital Laboratory has achieved ISO Accreditation for Laboratory Services – ISO 15189:2012. The Hospital is committed to achieving greater heights is quality of services and is currently in the process of attaining International Hospital Accreditation. (内罗毕医院置患者于心,在过去的12年中为了提升医院的质量与管理向后通过了ISO9001, ISO14001, ISO22000,ISO15189.医院始终在质量、安全的追求道路上努力,并将以ISO为基础获得国际医院评审认证)!
DNV-GL足迹遍布世界!
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ISO22000通过何种过程控制来给医院质量进行输出?
我们要从一些细节来看,首先从食材到各种辅料,ISO22000框架下的管理可以用四个字形容,'一丝不苟’!用港安医院膳食营养部门主管MrWong Chi Wing的话来说,'The implementation of ISO 22000 requires comprehensive monitoring of the whole food supply chain 'including whether the food is contaminated at source, cutlery sanitary level, temperature control, preservation method, storage method, and whether the ingredients contain toxins, residual pesticides or food additives.’(ISO2200的执行过程中要求对整个食品供应链进行全面的监督,这包括食品是否有污染、餐具的清洁标准、温度控制、食品保存方法、食材成分是否含有有毒物质、以及残留的农药及食品添加剂等等)。
DNV GL为您讲解ISO22000
总体而言经过ISO22000梳理的医院膳食营养部门会更令来院的患者放心,并从营养的角度支持医院的临床服务体系,并最终成为患者心中的依赖!
ISO与医疗!
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