Leadership Kaizen: What is Quality?领导力改善：什么是质量？

无论您如何完美地设计您的质量控制系统、过程和技术，最终的质量取决于每个为相关产品增加直接价值的操作者的思想和技能。每个一线运营商必须从每个客户(包括内部客户)的角度充分理解质量的重要性，因为每个客户基于对此类产品和材料的独特期望和使用对质量的定义是不同的。打破生产和质量团队之间的隔阂。质量专家需要与生产部门紧密合作，每时每刻，以实现零缺陷。

一项真实的研究结果如下:

在6个月内将质量返工降至零，在航空航天公司小批量生产8000个自有产品的6个月内节约了13万美元的质量成本。

No matter how perfectly you design your quality control systems, processes, and technology, the final quality ultimately depends on the mindset and skills of each operator who adds direct value to the products in question. Each frontline operator must fully understand the importance of quality from the perspective of each customer, including internal customers, because each customer defines quality differently based on unique expectations and uses for such products and materials.  Break down the silos between production and quality teams. Quality specialists need to work closely with production side by side, hour to hour in order to achieve ZERO defects. A real study results below: Reduced quality rework to Zero in 6 months, saving the quality cost of USD 130K in 6 months in Aerospace company with proprietary 8000 mixes of products in small quantity production.