中层管理干部培训课件,61页管理沟通技巧详解,值得参考
管理沟通技巧
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目录
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组织运作的重要意义
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沟通能力强的人更善于管理
美国哈佛大学教授戴维·麦克利兰(David·C·McClelland)把管理动机归纳为对亲和、成就和权力的工作动机,进而提出了执行人员在工作情境中的三种动机
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成功企业经理人的三大能力
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新经济时代的信任建立
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改变的循环-对沟通能力正确观念与心态的认知
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管理沟通的种类
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沟通的目的
高效沟通技巧不仅仅是通知员工相关事物就算达到目的
真正的高效沟通技巧是在管理过程中,不断排除员工异议为员工解决问题,促成员工成长的过程
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管理沟通的基本程序
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管理沟通的障碍分析
知识、技巧、态度是影响管理沟通的三个重要因素,其中态度尤其扮演着带动的角色。
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有效的管理沟通应注意的要点
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管理沟通的基本技巧
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倾听的艺术
真正的沟通高手首先是一个热衷于聆听的人
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表达的技巧
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回馈的方式
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管理沟通的模式
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理性沟通的习惯建立
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非理性沟通的省思
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客观周延且正向思维的沟通习惯
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了解不同风格人,调整自己的沟通风格
关注点的巨大差异
I.人文型(Who):谁用你的方案解决过类似问题?
II.方法型(How):你是怎么做到的?你的方案如何解决我的问题?
III.自发型(Why):为什么你的方案是最佳/合适的?
IV.竞争型(What):你的方案能给我带来什么价值?
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