Amazon Global Standard Work Tenets 亚马逊全球标准化守则（4 )
Tenet4: Problems are treasures. People gladlysurface problems because we are committed to resolving them.
准则4：问题是财富。人们乐意揭示问题因为我们正在致力于解决这些问题
a) Why do we thinkproblems are treasures?
1. Without knowingwhat they are, we can’t improve the process.
a) 为什么我们认为问题是财富？
1．如果不了解问题是什么，我们就不能够改善流程
b) What happens when aproblem is hidden and we can’t see it?
1. Hidden problems,just like buried treasure, isn’t valuable. Only when the treasure is unburiedcan it be spent. Only when a problem is surfaced can it be addressed.
b) 当一个问题被隐藏起来而我们不能看到它会怎么样呢？
1．掩盖问题就象掩埋财富一样是没有价值的。只有当财富不被掩埋它才可以被使用。只有当问题浮出水面它才可以得到解决。
c) What are the waysyou can surface a problem?
1. Pulling the andon.
2. Sharing identifiedproblems with a process guide and/or a leader.
3. Gemba walks.
4. 5S audits.
5. FSI audits.
c) 你可以用什么方法来表现问题？
1．触发安灯
2．和生产辅导员和/或生产组长分享识别出的问题
3．现场巡检
4．5S审核
5．FSI审核
d) Can anyone name aproblem that we’ve found and resolved in this area?
1. Responses mayinclude: elimination of cherry picking, FIFO issues, others.
d) 有谁能指出一个在这个区域我们已经发现并已经得到解决的问题？
1．回答可能包括：消除挑活儿，先进先出问题，其它。